Mycroft

Building a provisioning product is only part of the solution -- most implementation projects require some level of support from systems integrators. Systems integrators (SIs), such as PricewaterhouseCoopers, Deloitte & Touche, Accenture, Wipro, Atos Origin, and KPMG International, have large operations that can bring business to provisioning vendors, both for domestic/regional markets and for success in global markets. The major systems integrators tend to invest in training and reselling, with a very small number of partners (perhaps three or four) to generate pull for the partners' products and make an easier sell for the systems integrators.

Smaller system integrators have had a discernible impact on the provisioning market as well. Integrators such as Iditarod (recently acquired by Deloitte & Touche), LogicTrends, Mycroft, and several others have become known for their in-depth IdM expertise.

Although many SIs have trained provisioning professionals, organizations may still have difficulty securing a qualified consultant. Having a consultant with expertise and previous experience in deploying a provisioning solution is a key to success. A consultant can make or break a project. Burton Group recommends that an organization conduct a POC with not only the provisioning product, but also with its implementation partner. It should also consider requiring fixed price engagements.

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