Mycroft

Mycroft speaks our clients' language, whether their concern is dollars and cents or bits and bytes.

Mycroft's IdM Support Services are designed to maximize and protect the investment with the development and implementation of an Enterprise IdM solution. Mycroft recognizes the need to protect the significant financial and organizational investment and our IDM Support Services offering ensures represents the best solution for protecting this investment.

Mycroft's IdM Support Services leverages the full life cycle of the project by incorporating all critical documentation, configuration settings, and software code into a uniquely bundled package for sustaining operations. As part of this service, your organization reaps the benefits of having the development team available as tier 2 and/or tier 3 support; should it be necessary. From an operations support perspective, there is no better support service available.

Mycroft’s Support Services include the following components:

• Help Desk Support,
• Infrastructure & Applications Monitoring, and
• Tier 2 and 3 Support Assistance.

Help Desk Support Services will be provided by Mycroft's Operations Center located in St. Louis, MO. A photo of Mycroft's Operations Center is provided below.

Within Mycroft’s Operations Center, our Operations Staff will remotely monitor the health of the IdM System and Software. Optionally, our monitoring tools may be utilized to monitor the IdM production environment on a 7x24 basis.

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